Note: Before starting, make sure that you've port-forwarded your camera. If you're unsure how to start the port-forwarding process, take a look at our guide. If you're still having trouble, you can contact us at
Step #1. Start the "Add Camera" Wizard
Log in to the Secure Cloud Video Portal. Click on the "TIMELINE" tab. This is where you'll have a list of any cameras you've already setup.
Click Add Camera.
Select "Vivotek", and pick your model. Give your camera a unique name.
Add in your camera's username, password, IP address, RTSP port, and HTTP port. This means your RTSP & HTTP ports need to be forwarded on your router.
This is where you can also change whether or not you'd like notifications and the sensitivity of your camera's motion detection. When finished, click on "Finish".
Now the setup wizard is going to run through its process and confirm that it completed the configuration successfully. If you're having trouble setting up your camera, contact us at
Step #2. Verify Live View works
Since the setup is complete, it will get added to your list of cameras. Click on "Live" and see if it works.
You can take a look at what's happening right now from "Live". You can also change the camera's positioning through its Pan/Tilt Functionality by clicking on the cog if your camera supports it. If your camera doesn't support it, the cog may not give you that option.
Setup the camera's Motion Detection by clicking on the cog and selecting "Motion Detection". To change the camera's motion detection area, move the red box around, increase or decrease its size, then click on "Save Area".
Step #3. Make Sure Your Timeline Page is Getting Populated
Go over to the Timeline page to see if any recordings were saved. The timeline will populate any event that happens with a blue bar. You can also download/delete a clip if you'd like by highlighting the event, then clicking on the download/delete button.
Whenever there's motion activity, your video and image recordings will be saved and stored in the cloud which allows you to access it from anywhere, including your Android or iOS device.
If you have any questions, please contact us at