(What Each Error Means)

Network Test Help Error Resolution

We've made our Network Testing process more user-friendly with a list of some new error codes. Here's what each error means:

HTTP Forwarding Error: 
  1. Most likely: 
    • The HTTP port is the wrong port number. 
    • The HTTP port is not forwarded correctly.
    • Port is forwarded, but the HTTP Port is not valid. 
  2. Less likely: 
    • IP is wrong (this would never happen unless your camera is set up on a different network than the computer you're accessing Secure Cloud Video from).
  3. You may have chosen the wrong camera type in the "Camera Info" section of the setup wizard. 
RTSP Forwarding Error: 
  1. Most likely: 
    • RTSP port is the wrong port number. 
    • The RTSP port is not forwarded correctly.
    • Port is forwarded but not a valid RTSP port.
  2. Less likely: IP is wrong (this would never happen unless your camera is set up on a different network than the computer you're accessing Secure Cloud Video from).
  3. You may have chosen the wrong camera type in the "Camera Info" section of the setup wizard.  
Username/Password Error:
  • Username and/or Password is not the correct credentials for the camera

Note: The camera's username and password differs from the username and password you've set for your Secure Cloud Video account.  

HTTP Path Error: 
  • The Path you've supplied is not valid. Consult your camera's documentation or ask This email address is being protected from spambots. You need JavaScript enabled to view it.
RTSP Path Error: 
  • The path you've supplied is not valid. Consult your camera's documentation or ask This email address is being protected from spambots. You need JavaScript enabled to view it.
Not Tested:

If any test is "not tested", it has not been tested and you can not derive any conclusions from the results.

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