Live View isn't working? Are you getting a "Cannot connect" message? Here's a few things to look at in order to make things right:
1. Where do I even start?
If your camera isn't a Foscam P2P or Axis O3C model; in order for the "Live" button to work, you'll need to have the camera port forwarded. Read our support article, if you're not sure where to start. It's not as intimidating as it seems! All routers have some variation of a "Virtual Servers" (or "Port Forwarding") list. You need to find out through your camera documentation if your camera requires HTTP or RTSP ports forwarded or both. Most of the time the default RTSP port is 554 and the default HTTP port is 80. These need to be routed to an external port. Take a look at the screenshot from this D-Link router to get an idea of what this area may look like on your router:
2. Great the default ports are 80 and 554; how do I know what IP my camera is on?
Typically the camera will use a dynamic IP. So it will randomly assign a private IP (not to be confused with your external IP). Otherwise you can assign it (we recommend this). You would need to manually assign your camera an IP address. This IP address would be - assigned by you - to a port in your Virtual list (see #1). In your own private network, you have your own private IP addresses. They likely start with 192.xxx.xx.xx or 10.xxx.xx.xx. On a lot of cameras you'll see a "Test" button to ensure that the address is not in use.
3. So, what and where is my camera documentation?!
Good question! The short answer is that you likely had - at least - a quick start guide and a CD packaged with your camera. It's likely on that CD. Also, do a Google search for your camera model and the word "manual". Easy!
4. How do I know that my port is open?
The idea is that the port needs to be accessible outside of your network. You'll need to know your external IP Address. Type "What is my IP address" into a Google Search bar in order to find out. Use the Open Port Check Tool to find out if it's working! If the result is "closed" this would mean that we don't have access to your "Live" camera feed.
5. My port is closed! What do I do?
Well, don't panic! Is your network down temporarily? Can you browse the web? Did you double-check that you followed you did everything in step 1? Start with the basics - reboot your camera. Reboot your router. More importantly, make sure your camera is on! Maybe your external IP Address has changed (see step 4). If that's the case, you'll need to adjust the settings on the camera accordingly. Look into DDNS as a workaround! Maybe your camera manufacturer offers a free DDNS service. If not, there's plenty of options out there.
6. Okay "Live" sort of works but it's always timing out on me!? What gives?
We'd like everyone to be able to view their respective cameras "Live" until the end of time, however, it is resource intensive and uses your bandwidth. To save those resources we provide a 10 minute timeout. You'll have to click "refresh" to start it back up again.
7. And about those webcams...
Keep in mind that your webcam must be manually started. If the host computer is restarted - for example, after Windows Updates are applied - the webcam must be started again by logging into Secure Cloud Video and clicking on the webcam within the Timeline and choosing "Start Webcam". If this isn't done, you will not be able to connect "Live".