Read our port-forwarding guide here. If you're still having trouble, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Sure. When you switch from one plan to another we'll apply the change immediately and automatically pro-rate any pricing differences.

We offer monthly storage plans with no contract term. Note: all plans auto-renew until you cancel. Pay as you go, cancel at anytime. There are no refunds after 30 days. Equipment may require a contract. Contact your Rep to learn more.

We accept all major credit cards and automatic ACH withdrawls.

Our storage limits refer to the number of days we keep your media. For example, if you have a 7 day plan, any recorded media from the last 7 days will be saved.

Currently, we are only able to offer certain Vivotek cameras. We are working hard to expand our portfolio to include additional manufacturers. We can provide all other hardware you may require including access points and routers.

We use the term "webcam" to describe computer cameras that are connected (or built-in) to your PC/Mac. These are the cameras commonly used for Skype and other applications. IP cameras are standalone devices that normally connect over WiFi. These are commonly referred to as "Network Cameras".

Please contact our support team at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will let you know if it works with our service.

No. We connect directly to the camera over the internet and do not support connection to a local DVR or other network-attached storage.

Yes, all paid plans include the ability to download individual recordings.

Yes, you can delete any individual media file. Note: we automatically delete any media older than your storage limit.

We have apps for Android and iOS. Our Android app supports version 4.0 or higher. Our iOS apps supports iOS 6 or higher.

You can find content to get more familiar with Secure Cloud Video's capabilities by looking at our tutorial's page, our knowledge base, and you can always email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Please contact our support team at This email address is being protected from spambots. You need JavaScript enabled to view it.

This depends on the cameras. If the camera can upload video clips via FTP (instead of images), we can support it. Many customers are surprised their camera only uploads images on a motion event rather than a video clip so be sure to verify this in your camera documentation.

These are some of the leading IP camera brands in the market and we've gone the extra step to provide tight integration with these cameras. What that means is you can set the camera up easier with our auto-setup features, you can control many camera settings from our apps and we have the ability to capture video recordings for these brands.

Most free apps provided with cameras are "viewer apps" only. This means you can view a single or small number of connected cameras. Secure Cloud Video provides this functionality, plus the ability to store recorded video in the cloud, an easy-to-use interface to manage and review your clips, all within a single app to manage all your devices. These features go well beyond the apps provided by camera manufacturers.

You will most likely need to port-forward your camera through Secure Cloud Video. This isn't required if you're using a webcam or some other cameras, but for most other IP cameras it is. We've provided a port-forwarding guide that explains how to do this.

Keep in mind that if you want to access your camera (with or without Secure Cloud Video) from outside your network, this will be a necessity. If you simply want to use our cloud storage feature and FTP videos or images, this is not a requirement.

If you still want to use Secure Cloud Video without port forwarding and take advantage of cloud storage follow these steps:

  1. When you add your camera with the Secure Cloud Video add camera wizard go to step 2 called Network.
  2. Instead of filling in the network information, press the Skip button. This will mean you won't be able to get a Live View of your camera but you can still save motion events.
  3. Secure Cloud Video will provide FTP credentials for you to setup motion detection in your camera interface.

Typically older cameras are MJPEG cameras where newer ones have H.264 support. Your camera's documentation should let you know what you have. Some support both. Typically it is better to use H.264 as it has better compression thereby saving you some bandwidth. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

No, it's not necessary. If your IP changes frequently you can use a service like DDNS. Often that is provided as a free service from your camera. See some details here.

Common issue to play any media on your timeline. Reasons are typically corrupt video or images sent from the camera. Usually meaning outdated firmware on your camera. Some tips found here might help.

If you're still having trouble, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.